Privacy Policy

Kivra-store Inc., along with its regional entities in the US, UK, and Australia, and their affiliated companies (“Kivra-store”, “we”, “us”, “our”), is committed to safeguarding your personal information. This policy outlines how we collect, use, and protect data obtained through our website (www.Kivra-store.com), mobile app, services, and associated platforms (collectively, the “Services”).

By accessing or using our Services, you accept the terms of this Privacy Policy and our Terms of Use.

Data We Collect

Personal Information:
Collected when you create an account, make a purchase, or otherwise interact with us. This may include your name, contact details, billing information, and date of birth. You may also provide information about third parties (e.g., gift recipients).
Device Information:
We may collect unique device identifiers (e.g., device ID and type) to support functionality, diagnostics, and service improvements.
Usage Analytics:
Data is collected through cookies and logging tools (including third-party services) to evaluate user behavior and service performance. This may be linked to personal data when necessary.
Log and Technical Data:
Includes IP address, referring URL, product views, purchase activity, browser and device settings, time of access, and location-related data (if location services are enabled).

Cookies and Tracking Technologies

Cookies are small text files stored by your browser on your device to remember information such as passwords, preferences, and shopping activity.
We use cookies and related technologies (e.g., pixel tags, web beacons) to collect usage data (“Usage Data”), some of which may be linked to your Personal Information.
These technologies help us:
- Process orders and cart items
- Understand user preferences
- Enhance website functionality and performance
- Deliver tailored advertising
Third-party cookies may also be present, collecting information through our Services and across other platforms (e.g., social media and external websites).
For further information, refer to the “Service Providers” section of this policy.

Use of Personal Information

We use Personal Information to fulfill contractual obligations, serve legitimate business interests, and, where applicable, with your consent. Specific purposes include:

Operating, maintaining, and improving our Services and overall business operations
Personalizing user experience and enhancing customer support
Complying with legal obligations or regulatory requirements
Communicating with users regarding transactions, support, and inquiries
Sending service updates, notices, and marketing communications
Managing transactions, billing, and administrative matters
Investigating fraud, monitoring security, and enforcing policies
Conducting marketing and promotional initiatives
Enhancing website content and usability

Legal Basis for Processing (GDPR):

Art. 6(1)(b): Performance of a contract
Art. 6(1)(f): Legitimate interests (e.g., analytics, service improvement)
Art. 6(1)(a): Consent (where required)

Information Sharing and Disclosure

Kivra-store may disclose or share Personal Information under the following circumstances:

Operational Needs:
Shared with third-party providers (e.g., shipping companies, payment processors, email services, brand partners), all under strict confidentiality and usage agreements.
Analytics & Service Improvement:
Non-personal data (e.g., aggregated usage statistics) may be shared to support service optimization.
Legal Compliance & Security:
Disclosure may occur to meet legal obligations, enforce rights, prevent fraud, or protect users.
Business Transfers:
In the case of a merger, acquisition, or other business reorganization, data may be transferred as part of the transaction.
Public Forums:
Information voluntarily disclosed in public areas (e.g., comments, forums) is visible to others.
Promotional Use:
Personal Information will only be shared for promotional purposes with your prior, explicit consent.

RETENTION OF DATA

Personal Information is retained only as long as necessary for the purposes outlined in this policy.
Extended retention may occur to comply with legal obligations, resolve disputes, or enforce agreements.
Usage Data is generally stored for shorter periods unless required for operational integrity or security.

TRANSFER OF DATA

Data may be transferred and stored outside of your local jurisdiction, including in the United States.
By using our Services, you acknowledge and consent to such international data transfers.
Reasonable measures are taken to safeguard your data in accordance with this Privacy Policy.

GDPR & UK GDPR RIGHTS

Residents of the EEA and UK are entitled to the following rights under applicable data protection laws:

Access: Request access to personal data we hold.
Correction: Request rectification of inaccurate or incomplete data.
Erasure: Request deletion of personal data under certain conditions.
Objection: Object to processing based on legitimate interests or direct marketing.
Restriction: Request limited processing under specified circumstances.
Portability: Request data in a structured, machine-readable format.
Withdrawal of Consent: Withdraw consent where applicable, with future effect.

To exercise these rights, use the designated form: [https://Kivra-store.com/ca/en/company/dsar].

You may be asked to verify your identity to ensure data protection.
No fees apply unless requests are manifestly unfounded, repetitive, or excessive.
Kivra-store reserves the right to refuse certain requests based on legal grounds.

CALIFORNIA PRIVACY RIGHTS

California residents may refer to our [California Privacy Notice] for their specific legal rights.

NEVADA PRIVACY RIGHTS

Nevada consumers may request that we not sell their personal information. Submit your request via [this form].

CHILDREN’S PRIVACY

The Services are not intended for children under 13 (16 in the EEA; 18 in the UK).
No data is knowingly collected from minors under these thresholds.
If you believe a child has submitted data without consent, please notify us, and we will act promptly to delete it.

DATA SECURITY

Kivra-store employs technical and organizational safeguards to protect Personal Information.
Sensitive data, such as credit card information, is encrypted via SSL.
No security system is infallible; users are advised to exercise caution when transmitting data online.

THIRD-PARTY LINKS

External websites linked from our Services are not governed by this Privacy Policy.
We are not responsible for their privacy practices or content. Review their respective policies separately.

SERVICE PROVIDERS

Third-party service providers may process data on our behalf, including payment processors, analytics providers, and marketing partners.
These providers are contractually bound to use data only as necessary for service delivery.

E.g.: We collaborate with Epsilon Abacus, which processes shared customer data for marketing insights. See their Privacy Policy for further details.

PROMOTIONS & SWEEPSTAKES

Participation in any promotions may require marketing consent.
Specific promotion terms prevail in case of conflict with this policy.

COMMUNICATIONS OPT-OUT

You may unsubscribe from marketing communications at any time via links in our emails or [this form].
Transactional messages (e.g., order confirmations) will still be sent regardless of opt-out status.

ACCOUNT MODIFICATIONS OR DELETION

To edit account details, log in and update your profile at www.Kivra-store.com.
To delete or deactivate your account, contact us or submit a request via [this form].

CHANGES TO THIS POLICY

We may revise this Privacy Policy without prior notice.
Continued use of our Services constitutes acceptance of any updates.
For users in the EEA, UK, or Switzerland, material changes will be presented for express consent via notification mechanisms.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@kivra-store.com or by mail using the details provided below:

Company Name: Gebr. Van der Poel B.V.
KvK number: 28026451
VAT #: NL804989473B01
Email: support@kivra-store.com
Address: LEIDSEWEG 17A, 2374AS OUD ADE