Refund and Returns Policy

At Kivra Store, your satisfaction is our priority. If you're not completely happy with your purchase, we offer a 30-day money-back guarantee. You may also cancel your order free of charge if it hasn’t shipped yet, and we’ll issue a full refund. We ensure a smooth shopping experience—no customs fees or hidden charges.

You have the right to return your order within 30 days of receiving it. Items must be unused, in their original packaging, and with all original labels intact. Returns that do not meet these conditions may not be eligible for a refund.

Then you return:

* Contact us at support@kivra-store.com to have your return case registered.

* Download and fill in ours return form.

* Return the product together with the completed return form to the following address:

Main return addresses:

Storgata 15, 0184 Oslo, Norway
Email: support@kivra-store.com
Phone: +47 42486525

Kivra Returns Netherlands
Middelweg 35, 5253 CE Nieuwkuijk
Netherlands
Phone: +31 16881428

We recommend that you use a traceable freight option, as we are not responsible for returns that do not reach us.

If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery. We will arrange a replacement or offer a full refund at no additional cost.

Once we receive and inspect your returned item, we will notify you by email. If the return is approved, the refund will be processed within 14 working days using the original payment method.

Company Name: Gebr. Van der Poel B.V.
KvK number: 28026451
VAT #: NL804989473B01
Email: support@kivra-store.com
Address: LEIDSEWEG 17A, 2374AS OUD ADE